Write an Email
·You ordered a birthday gift for your sister that was marked as delivered, but you never received the package. The delivery photo shows an unfamiliar doorstep. You need to resolve this with customer service.
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Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email includes a clear intent and a polite tone, which are strengths.
Lack of Specific Order DetailsCritical
“Recently, I ordered a birthday gift for my sister's birthday at your shop.”
Fix·Recently, I ordered a birthday gift for my sister's birthday at your shop. The order number is [Order Number].
Vague Request for ResolutionModerate
“Could you please let me know if there are any methods to deal with this problem? Such as Getting refund or reshiping of my package.”
Fix·I would appreciate it if you could either issue a refund or reship the package to the correct address.
“The package was marked delievered , but the delievered location is an unfamilier doorstep.”
This sentence clearly states the main issue, which is essential for the reader to understand the context of the complaint.
“I look forward to receive your reply.”
The polite closing helps maintain a professional tone, which is important in formal correspondence.
“Thank you for reading this letter.”
Expressing gratitude is a good practice in customer service emails, as it shows appreciation for the recipient's time and attention.
Vocabulary & Flow
Incorporate more transitional phrases to improve the flow and coherence of the email.
Grammar Corrections
1 items foundSpelling error
Email Structure
The greeting is formal and appropriately addresses the recipient.
“Dear Customer Service Administrator, I hp”
The opening paragraph introduces the issue, but lacks specific details such as the order number.
The body addresses the main requirements but lacks specific order details and a clear request for resolution.
The closing paragraph effectively expresses gratitude and includes a call to action.
The sign-off is appropriate and professional.
“Best regards”
Suggested Academic Phrases
Improvement Roadmap
Include specific order details to strengthen your case.
Now: Recently, I ordered a birthday gift for my sister's birthday at your shop.
Try: Recently, I ordered a birthday gift for my sister's birthday at your shop. The order number is [Order Number].
Including specific details can make your request more compelling and easier to process.Correct spelling errors to improve clarity.
Where: opening
Try: I hope this letter finds you well.
Use more varied transitional phrases to enhance coherence.
Try: Furthermore, I believe this is a misdelivery because the photo shows an unfamiliar location.