Write an Email
·You recently bought a printer from an online electronics store, and it worked well for the first few days. However, it began showing persistent errors and now refuses to print even basic documents. You want to contact customer service to explain the situation.
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Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email effectively communicates the issue and requests assistance, demonstrating a clear intent.
Lack of specificity in problem descriptionModerate
“it began showing some issues after.”
Fix·Specify the exact error messages or issues encountered, such as 'the printer displayed an error code E05 and refused to connect to any device.'
Awkward phrasingModerate
“When I received the product was working for some days in the beginning.”
Fix·Rephrase to 'The product worked well for the first few days after I received it.'
“However, it began showing some issues after.”
This provides a clear indication of the problem, which is essential for customer service to understand the issue.
“I have tried to restart it and checked on the internet to get a solution.”
Demonstrates initiative and effort to resolve the issue independently, which is a positive trait in communication.
“Thank you for your time and dedication.”
Expressing gratitude helps maintain a positive tone and encourages a helpful response from customer service.
Vocabulary & Flow
Continue using a variety of linking words to enhance the flow of the email.
Grammar Corrections
1 items foundMissing subject and verb agreement; awkward phrasing.
Email Structure
Your email is missing a proper greeting. Start with "Dear [Name]," or "Hello," to establish a professional tone.
The opening clearly states the purpose of the email, which is effective.
All necessary points are addressed, but more detail could improve clarity.
The closing is polite and includes a call to action, which is effective.
The sign-off is appropriate and polite.
“Best regards”
Suggested Academic Phrases
Improvement Roadmap
Provide specific examples of the issues encountered with the printer.
Now: it began showing some issues after.
Try: The printer displayed an error code E05 and refused to connect to any device.
Providing specific examples can significantly improve clarity and effectiveness.Add a greeting to enhance professionalism.
Where: greeting
Try: Dear Customer Service Team,
Use varied sentence structures to enhance readability.
Try: After trying several troubleshooting steps, such as restarting the device and consulting online resources, I was unable to resolve the issue.