Write an Email
·You recently purchased a laptop from an online electronics store but received the wrong model. You need to write an email to the customer service department to resolve this issue.
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Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email effectively communicates the issue and includes necessary details, but it suffers from grammatical errors and awkward phrasing.
Grammar and syntax errorsCritical
“i have recieved”
Fix·I have received
Vague elaborationModerate
“get the gadet i have purchased”
Fix·receive the correct laptop model that I originally ordered
“explaining the issue with the laptop model received”
This effectively addresses the requirement to explain the problem, ensuring the reader understands the main purpose of the email.
“providing details of the original order”
Including order details helps the customer service team quickly verify the issue, which is crucial for efficient resolution.
“Request instructions on how to return the incorrect item and receive the correct one”
This shows a proactive approach to resolving the issue and ensures that the email fulfills its purpose by seeking a clear next step.
Vocabulary & Flow
Grammar Corrections
1 items foundProper nouns and the pronoun 'I' should always be capitalized.
Email Structure
The greeting is present and appropriately sets the tone for a formal email.
“exact”
The opening paragraph clearly states the issue, providing necessary context for the email.
The body addresses all key requirements, but could benefit from more detailed elaboration and improved grammar.
The closing paragraph effectively includes a call to action and expresses gratitude, which is polite and professional.
The sign-off is present and appropriate, maintaining a professional tone.
“exact”
Suggested Academic Phrases
Improvement Roadmap
Enhance grammatical accuracy
Now: i have recieved
Try: I have received
Improving grammar will significantly enhance clarity and professionalism, leading to a higher score.Use transitional phrases
Where: body
Try: Therefore, I would like to request instructions on how to proceed.
Vary sentence structure
Try: Instead of repeating similar sentence structures, try combining sentences or using different types of sentences for variety.