Write an Email
·You celebrated your birthday at a restaurant last weekend. Despite making a reservation for a special occasion, the service was extremely slow, and the food arrived cold. You want to share your experience with the restaurant management.
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Estimated TOEFL · Writing
Key Takeaway
The email conveys the main issues experienced during the visit and maintains a polite tone.
Lack of elaboration on how problems affected the experienceModerate
“the service that night was incredibly slow and moreso the food served was too cold and practically inedible.”
Fix·The slow service and cold food significantly diminished our enjoyment of the celebration, leaving us disappointed and unable to fully appreciate the occasion.
Lack of a clear resolution suggestionModerate
“kindly review your sytaff and performance”
Fix·I would appreciate it if you could offer a complimentary meal or a discount on our next visit as a gesture of goodwill.
“I have been a patron of you establishment for the previous 3 years and usually i have never had any complaints regarding your services”
This establishes a positive relationship with the recipient and shows that the complaint is not a frequent occurrence, which can make the feedback more credible and constructive.
“it was a special birthday celebration”
Mentioning the special occasion highlights the importance of the event and emphasizes the impact of the poor service on the overall experience.
“I came to your restaurant on saturday 31st may 2026 at 6:00 pm with my family and friends consisting of a total party of 6.”
Specific details about the visit help the management identify the exact time and circumstances of the issue, which can aid in investigating and resolving the complaint.
Vocabulary & Flow
Consider using additional linking words such as 'therefore' or 'as a result' to enhance the logical flow.
Grammar Corrections
1 items foundPossessive pronoun error
Email Structure
Your email is missing a proper greeting. Start with "Dear [Name]," or "Hello," to establish a professional tone.
The opening paragraph effectively sets the context by mentioning past positive experiences.
The body addresses the main issues but lacks elaboration on their impact and a clear resolution.
The closing suggests action but does not express gratitude, which could soften the complaint.
The sign-off is polite and appropriate.
“regards”
Suggested Academic Phrases
Improvement Roadmap
Elaborate on the impact of the issues on the experience.
Now: the service that night was incredibly slow and moreso the food served was too cold and practically inedible.
Try: The slow service and cold food significantly diminished our enjoyment of the celebration, leaving us disappointed and unable to fully appreciate the occasion.
Enhances the completeness and persuasiveness of the complaint.Correct minor grammatical errors for clarity.
Where: opening
Try: your establishment
Include a specific resolution suggestion to guide the management's response.
Try: I would appreciate it if you could offer a complimentary meal or a discount on our next visit as a gesture of goodwill.