Write an Email
·You ordered a birthday gift for your sister that was marked as delivered, but you never received the package. The delivery photo shows an unfamiliar doorstep. You need to resolve this with customer service.
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Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email effectively communicates the issue and requests a resolution, demonstrating a clear intent.
Grammar errorsModerate
“i have been notified that the parcel has been delivered but to my knowledge i have not recieved any package.”
Fix·I have been notified that the parcel has been delivered, but to my knowledge, I have not received any package.
Lack of syntactic varietyModerate
“Furthermore, the parcel pictures sent by the delivery man also are not not showing my door and my house.”
Fix·Additionally, the pictures of the parcel sent by the delivery person do not show my door or house.
“i have been notified that the parcel has been delivered but to my knowledge i have not recieved any package.”
This clearly communicates the main issue to the customer service team, ensuring they understand the problem that needs resolution.
“I request you to check this misunderstanding that has happened with service provider and to either reship the same item or provide me with a refund if that item is not available anymore.”
The email effectively requests a specific action, which is crucial for achieving a resolution.
“Thankyou so much for your time.”
Maintaining a polite tone is important in formal communication, as it reflects professionalism and respect.
Vocabulary & Flow
Incorporate more transitional phrases to improve the flow and coherence of the email.
Grammar Corrections
1 items foundProper nouns and the pronoun 'I' should always be capitalized. 'Recieved' is a spelling error; the correct spelling is 'received'.
Email Structure
The greeting is polite and sets a respectful tone for the email.
“Dear Customer Service Team, Hope you are doing well. I wanted to bring this to your notice that i had ordered a birthday present for my sister to be delivered to my address house No. 111, street 11, Rose oak. However, i have been notified that the parcel has been delivered but to my knowledge i have not recieved any package. Furthermore, the parcel pictures sent by the delivery man also are not not showing my door and my house. I request you to check this misunderstanding that has happened with service provider and to either reship the same item or provide me with a refund if that item is not available anymore. Thankyou so much for your time. Sincerely, Sapna Nadeem”
The opening paragraph introduces the issue effectively, providing necessary context.
The body covers all necessary points but could benefit from more varied sentence structures.
The closing effectively thanks the reader and reiterates the request for action.
The sign-off is polite and appropriately closes the email.
“Sincerely”
Suggested Academic Phrases
Improvement Roadmap
Enhance sentence variety
Now: Furthermore, the parcel pictures sent by the delivery man also are not not showing my door and my house.
Try: Moreover, the images provided by the delivery personnel do not match my doorstep or house.
Improving sentence variety can enhance readability and engagement.Correct capitalization and spelling errors
Where: body
Try: I have been notified that the parcel has been delivered, but to my knowledge, I have not received any package.
Use more transitional phrases
Try: In addition, the delivery photo does not match my home, suggesting a misdelivery.