Write an Email
·You purchased a textbook from the campus bookstore, but your professor changed the required book on the first day of class. The bookstore has a 7-day return policy, and you are on day 6.
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Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email is well-structured and polite, effectively addressing the task requirements.
Lack of specific purchase detailsModerate
“Recently, I bought a textbook from your bookstore.”
Fix·Recently, I bought a textbook titled 'Introduction to Biology' from your bookstore on September 1st.
Minor phrasing errorMinor
“request an exchange of textbook”
Fix·request an exchange of the textbook
“Unfortunately, our professor changed the required book on the first day of class.”
This provides a clear and valid reason for the return, which is essential for addressing the requirements effectively.
“I hope this email finds you well.”
Starting with a polite greeting sets a positive tone for the email, which is important for maintaining professionalism.
“I've bought the book six days ago, and your store has a 7-day return policy.”
Mentioning the timeline ensures the request is seen as urgent and within the policy limits, which strengthens the argument for a prompt response.
Vocabulary & Flow
Incorporate more linking words such as 'therefore' or 'as a result' to enhance coherence.
Grammar Corrections
1 items foundPlural form is needed for countable nouns when referring to multiple aspects.
Email Structure
The greeting is polite and sets a positive tone.
“Dear Customer Service Team, I hope this email finds you well. I am writing to request an exchange of textbook. Recently, I bought a textbook from your bookstore. Unfortunately, our professor changed the required book on the first day of class. I”
The opening paragraph clearly states the purpose of the email.
The body effectively covers all necessary points but could benefit from more specific purchase details.
The closing is polite and includes a call to action, encouraging a response.
The sign-off is appropriate and professional.
“Best regards”
Suggested Academic Phrases
Improvement Roadmap
Provide specific purchase details to strengthen the request.
Now: Recently, I bought a textbook from your bookstore.
Try: Recently, I bought a textbook titled 'Introduction to Biology' from your bookstore on September 1st.
Including specific details can make the request more credible and urgent.Correct minor grammatical errors for improved clarity.
Where: body
Try: request an exchange of the textbook
Use more varied linking words to enhance coherence.
Try: Therefore, I need to return the book.