Write an Email
·You recently bought a printer from an online electronics store, and it worked well for the first few days. However, it began showing persistent errors and now refuses to print even basic documents. You want to contact customer service to explain the situation.
Level Up Your Email Writing
Your path to improvement
Master professional email writing with our expert guides. Learn the perfect structure, tone, and phrases to score 5/5 every time.
Email Writing Guide
Professional tone and structure for the Write an Email task
TOEFL Writing Templates
Effective templates and phrases for TOEFL writing
Common Grammar Mistakes
Top grammar errors that hurt your TOEFL score
Estimated TOEFL · Writing
Key Takeaway
The email effectively communicates the issue with the printer and requests assistance, showing a clear understanding of the task.
Grammatical errorsModerate
“i have recently purchased”
Fix·I have recently purchased
Awkward phrasingModerate
“as was advised in the manual given with it”
Fix·as advised in the manual provided
“The printer has worked well for the past 3 days but suddenly it no longer prints any image or words clearly and starts making an alarm sound when asked to reprint.”
This provides a clear and specific description of the issue, which is crucial for customer service to understand the problem and offer appropriate solutions.
“I have tried restarting it multiple times and rebooting it as was advised in the manual given with it to no avail unfortunately, and the problem has continued.”
Mentioning attempted solutions shows initiative and helps customer service eliminate basic troubleshooting steps, speeding up the resolution process.
“Kindly help me resolve this issue or kindly offer a replacement as this is disrupting my daily work.”
Clearly stating the desired outcome helps customer service understand the urgency and the impact on the user's work, prompting a quicker response.
Vocabulary & Flow
Grammar Corrections
1 items foundCapitalization rule
Email Structure
The greeting is polite and appropriate for a formal email.
“Dear Sir”
The opening paragraph clearly states the purpose of the email and provides necessary context about the purchase.
The body effectively addresses all required elements, providing a comprehensive overview of the situation.
The closing paragraph includes a call to action and expresses a need for resolution, which is appropriate for the context.
The sign-off is polite and suitable for a formal email.
“Regards”
Suggested Academic Phrases
Improvement Roadmap
Use more linking words to improve coherence.
Now: The email lacks transitional phrases.
Try: Although the printer initially worked well, it now fails to print clearly. Therefore, I have tried restarting it.
Improves coherence and readability, potentially boosting the score in organization and language use.Correct capitalization errors.
Where: opening
Try: I have recently purchased
Refine awkward phrasing for clarity.
Try: as advised in the manual provided